Help center
How can we help?
Quick answers to common questions.
Learning
Are free courses really free?
Yes. Free courses include every lesson, quizzes, progress tracking and a certificate of completion. No payment details are needed.
How is my progress saved?
Each lesson you complete is saved to your account immediately. Your notes are saved automatically as you type.
How do certificates work?
When you complete every lesson in a course, a certificate is issued automatically with a unique verification code. Certificates confirm completion; they aren't accredited qualifications.
Tutoring & group lessons
How do I book a tutor?
Open a tutor's profile, pick a session length and an open time slot, and send a request. The tutor confirms and shares a meeting link.
Where do sessions take place?
On the tutor's own video platform (e.g. Google Meet, Zoom or Jitsi). Learnora doesn't host video calls.
What's the cancellation policy?
Pending requests can be withdrawn anytime. Confirmed sessions can be cancelled before they start; if you cancel at least the tutor's stated window (usually 24 hours) beforehand you're refunded in full. Tutor cancellations are always refunded in full.
When do I pay for a session?
After the tutor confirms. The full price is shown before you request — there are no extra fees.
Payments & refunds
Are there hidden fees?
No. Course and session prices include all platform fees.
Can I get a refund?
You can request a refund within 30 days of purchasing a course from Purchases in your dashboard. Our team reviews every request.
Do you store my card details?
Never. Payments are processed by a dedicated payment provider; Learnora never sees or stores card numbers.
Account & safety
How do I report something?
Use the Report link on any course, educator profile or review. Reports are confidential.
How do I become an educator?
Apply from the Teach on Learnora page. Approved applicants get access to the Educator Studio.